Effective Date
The date on which you first access or use the Services provided by Askyourfaq.com.
Askyourfaq.com (“AYFAQ”, “we”, “us”, or “our”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard personal and usage information related to our Services. This Privacy Policy is incorporated into and subject to our Terms of Service, which govern your use of our Services. By using the Services, you agree to the terms of this Privacy Policy.
1. Scope
This Privacy Policy applies to the Services provided via any domain or subdomain under *.askyourfaq.com. It governs our handling of data collected from Internal Users and External Users, as those roles are defined in our Terms of Service.
2. Information We Collect
We collect data from two categories of users:
2.1 Internal Users
We collect the following information:
- Email addresses of authenticated users.
- Client Content authored, including each saved version and its associated timestamp.
- Email addresses of additional Internal Users invited by Authors.
- ISP name, IP address, browser type, device information, geographic location, and cookie data.
- A log of each query submitted, and AI-generated response received, including timestamps.
- Feedback (e.g., thumbs up/down) provided on AI-generated answers.
2.2 External Users
We collect the following:
- IP address, browser type, device information, geographic location, and cookie data.
- A log of each query and AI-generated response, along with timestamps.
- Feedback submitted (e.g., thumbs up/down).
- Voluntary submissions of name and email, if a user opts to receive notification when an Author updates an unanswered FAQ.
3. Use of Information
We use the information collected for the following purposes:
- To deliver and improve our Services.
- To authenticate users and manage access permissions.
- To maintain system security and monitor service usage.
- To analyze trends, usage patterns, and identify gaps in Client Content.
- To notify Authors about unanswered questions or feedback.
- To send administrative emails, including login confirmations and notifications about feedback or unanswered questions.
We may aggregate usage data to generate reports and improve service functionality.
We do not use Client Content to train AI models or disclose it to unrelated third parties.
4. Cookies and Log Files
We use cookies and similar tracking technologies to enhance user experience. Cookies allow us to:
- Identify individual users.
- Track usage sessions.
- Personalize and improve Services.
We use session cookies to remember context of a user interaction. Disabling cookies in your browser will prevent access to our Services.
We also collect referral URLs in accordance with standard internet communication practices to understand how users arrive at our platform.
5. Data Sharing and Disclosure
We treat all user data as confidential. We do not rent, sell, or disclose personally identifiable information except in the following limited circumstances:
- As Required by Law: In response to legal requests, subpoenas, court orders, or other legal processes.
- In a Corporate Transaction: If AYFAQ is acquired, merges, or undergoes reorganization, personal information may be transferred as part of that transaction.
- To Protect Our Rights: Where necessary to prevent fraud, enforce our legal rights, or respond to security incidents.
6. Data Retention
We retain personal information and Client Content for the duration of your use of the Services and as long as necessary to fulfill the purposes outlined in this Privacy Policy. Upon termination, we may delete Client Data within 180 days, unless retention is required for legal, audit, or operational purposes.
Data deletion requests may be submitted to privacy@askyourfaq.com.
7. User Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccuracies
- Request deletion
- Object to certain processing
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us at privacy@askyourfaq.com. We may request verification of identity before fulfilling any request.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your data, including:
- Encryption at rest
- Encryption in transit
- Access controls
- Logging and monitoring
- Regular vulnerability assessments
No method of transmission over the Internet or method of storage is 100% secure, and we cannot guarantee absolute security.
9. Communications
Users receive system-generated emails in the following cases:
- Login verification
- Feedback submitted on an FAQ
- Notifications to Authors when an unanswered question is identified
Users may receive marketing emails from time to time, but no more frequently than once a week.
10. International Data Transfers
If you access the Services from outside the United States, you consent to the transfer of your data to the United States, where it may be processed and stored. Where required by law, we implement appropriate safeguards for international data transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If material changes are made, we will notify you via the website or email. Continued use of the Services constitutes acceptance of the revised Privacy Policy.
12. Contact Us
For general privacy questions, contact us at: privacy@askyourfaq.com
For inquiries related to European data protection laws (e.g., GDPR), please contact our Data Protection Officer at: dpo@askyourfaq.com