Terms of Service

Effective Date

The date on which you create an account or otherwise first access the Services.

Please read these Terms of Service (“Terms”) and our Privacy Policy carefully before accessing or using the platform provided by Askyourfaq.com (“AYFAQ,” “we,” “us,” or “our”). These Terms constitute a legally binding agreement between you (“Client,” “you,” or “your”) and AYFAQ, governing your access to and use of our Services.

By creating an account, accessing, or using any part of our Services, you affirm that you have read, understood, and agree to be bound by these Terms.

1. Access to and Use of the Services

1.1 Eligibility and Account Creation

To access and use the Services, you must be at least 18 years of age or the age of legal majority in your jurisdiction and have the legal authority to enter into these Terms on behalf of yourself or the organization you represent. You must provide accurate and complete information when creating an account, and you are solely responsible for maintaining the security and confidentiality of your login credentials. You agree to notify us promptly of any unauthorized access to or use of your account.

1.2 Scope of Use

Subject to your compliance with these Terms, AYFAQ grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services solely for your personal or business use.

You may:

  • Create and manage one or more FAQ databases.
  • Upload content including questions and answers.
  • Permit authenticated Authors to contribute or modify content.
  • Provide internal users (authenticated via email or SSO) with access to internal-use FAQ databases through the AI Search Bar.
  • Enable anonymous external users to access publicly available FAQ databases via the AI Search Bar.

1.3 Restrictions

You shall not, and shall not authorize or permit any third party to:

  • Use the Services for any unlawful purpose or in violation of any applicable law, regulation, or third-party right.
  • Upload or distribute any content that is defamatory, obscene, offensive, harassing, deceptive, infringing, or otherwise objectionable.
  • Plagiarize or upload content for which you do not possess the necessary rights, licenses, or consents.
  • Interfere with the proper working of the Services or attempt to gain unauthorized access to any systems or networks
  • Use the Services to conduct benchmarking, competitive analysis, or to replicate or develop a competing product or service.
  • Circumvent or violate any security features of the platform.
  • Attempt to reverse engineer, decompile, or otherwise derive source code from the Services.
  • Use the Services in a manner not expressly authorized by these Terms.

We reserve the right to suspend or terminate your access to the Services, without liability, if we reasonably believe you are violating these Terms or applicable law.

2. Client Content and Data

2.1 Ownership

As between you and AYFAQ, you retain all right, title, and interest in and to the content you upload, author, or otherwise submit to the Services, including FAQs, images, and any knowledge (“Client Content”). You grant AYFAQ a non-exclusive, royalty-free, worldwide license to use, reproduce, and display Client Content solely for the purpose of providing, maintaining, and improving the Services.

2.2 Access and Portability

You may download or export your FAQ database at any time during your subscription or upon termination of your account. We will make reasonable efforts to provide export capabilities in a commonly used format during your active subscription and for a period of 30 days after termination.

2.3 Representations

You represent and warrant that you own or otherwise have the necessary rights, licenses, and permissions to submit Client Content and to authorize its use in accordance with these Terms. You further acknowledge and agree that AYFAQ is not responsible for the accuracy, legality, or appropriateness of any Client Content submitted or made available through the Services.

3. Fees and Payment

3.1 Subscription and Billing

Access to certain features of the Services may require the purchase of a subscription. You agree to pay all fees specified at the time of purchase in accordance with the selected subscription plan. Unless otherwise agreed in writing, all fees are due in advance and are non-refundable, except as expressly set forth in these Terms.

3.2 Taxes

All fees are exclusive of applicable taxes, levies, duties, or similar governmental assessments. You are solely responsible for the payment of any such taxes, except for taxes based on AYFAQ’s net income.

3.3 Non-Payment

If payment is not received by the due date, and after providing 5 days’ written notice, we may suspend or terminate your access to the Services until payment is received. We reserve the right to charge interest at the lesser of 1.5% per month or the maximum rate permitted by law on any overdue amounts.

4. Term and Termination

4.1 Term

These Terms shall remain in effect from the Effective Date until terminated by either party in accordance with this Section.

4.2 Termination by You

You may terminate your account at any time through the Service interface or by written notice. Upon termination, you will retain access to export Client Content for a period of [30] days, unless prohibited by law or legal process.

4.3 Termination by Us

We may suspend or terminate your access to the Services (a) for material breach of these Terms if not cured within 30 days of written notice, (b) if required by law or court order, or (c) for non-payment of fees.

4.4 Effects of Termination

Upon termination:

  • Your license to access the Services will immediately cease.
  • We may delete Client Content from active systems within [90] days, subject to standard backup retention policies.
  • You remain liable for any fees incurred prior to the termination date.
  • We will refund any prepaid unused fees only in the event of termination by you due to our material breach or by us for convenience.

5. Confidentiality

5.1 Definition

“Confidential Information” means any non-public, proprietary, or sensitive information disclosed by either party to the other in connection with the Services, whether orally or in writing, and whether or not marked as confidential.

5.2 Obligations

Each party agrees to:

  • Use the same degree of care it uses to protect its own confidential information (but no less than reasonable care).
  • Use Confidential Information solely for purposes of exercising rights or fulfilling obligations under these Terms.
  • Limit disclosure to employees, agents, or contractors who have a need to know and are bound by obligations at least as protective as these Terms.

5.3 Exceptions

Confidential Information does not include information that:

  • Is or becomes publicly available through no breach of these Terms.
  • Is independently developed without use of the other party’s Confidential Information.
  • Is lawfully received from a third party not bound by confidentiality obligations; or
  • Is required to be disclosed pursuant to applicable law or legal process, provided, the disclosing party is given prompt notice and a reasonable opportunity to seek protection.

6. Data Security and Privacy

We will implement and maintain industry-standard administrative, physical, and technical safeguards to protect the security, confidentiality, and integrity of Client Content. Except as required to provide the Services or comply with legal obligations:

  • We will not access or disclose Client Content without your consent.
  • We will not use Client Content for any purpose other than as set forth in these Terms.
  • We will not modify Client Content, except at your request.

We will provide notice of any security breach affecting Client Content in accordance with applicable law.

7. Marketing License

You grant AYFAQ a limited, royalty-free, non-exclusive license to use your name, logo, and publicly available business description for the purpose of marketing, sales presentations, investor materials, and case studies.

8. Warranties and Disclaimers

8.1 Mutual Warranties

Each party represents and warrants that:

  • It has the legal authority to enter into these Terms.
  • Its performance under these Terms does not and will not violate any other agreement or applicable law.

8.2 Our Warranties

We warrant that:

  • The Services will materially perform in accordance with published documentation.
  • We will not knowingly introduce viruses, worms, or other malicious code into the Services.
  • We will use reasonable efforts to ensure availability of Services, excluding scheduled maintenance or circumstances beyond our control.

8.3 Disclaimers

EXCEPT AS EXPRESSLY STATED HEREIN, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

  • The Services will be uninterrupted, error-free, or secure.
  • All defects will be corrected.
  • The AI-generated responses will always be accurate or complete.

9. Indemnification

9.1 By AYFAQ

We will defend and indemnify you against any third-party claim alleging that your authorized use of the Services infringes any U.S. intellectual property right, provided you:

  • Promptly notify us in writing of the claim.
  • Grant us sole control of the defense and settlement.
  • Cooperate with us in defending the claim.

We may, at our option:

  • Modify the Services to avoid infringement.
  • Obtain a license to continue providing the Services.
  • Terminate the affected portion of the Services and issue a pro-rated refund.

We will also indemnify you against claims resulting from our gross negligence, willful misconduct, or breach of confidentiality. This indemnity does not apply to the extent that such claims arise from your own acts, omissions, or misuse of the Services.

9.2 By You

You will defend and indemnify us against any third-party claims arising from:

  • Client Content or data violating any law or third-party right.
  • Your use of the Services in violation of these Terms.
  • Your breach of confidentiality or fraud.
  • Your gross negligence or willful misconduct.

10. Limitation of Liability

10.1 Liability Cap

EXCEPT FOR LIABILITY ARISING FROM BREACH OF CONFIDENTIALITY, INDEMNIFICATION OBLIGATIONS, OR GROSS NEGLIGENCE, EACH PARTY’S AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.

10.2 Exclusion of Damages

NEITHER PARTY SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. Who You Are Contracting With, Notices, Governing Law and Jurisdiction

11.1 General.

AskYourFAQ.com is a product of Yonyx Inc. You should direct any notices to:

President & CEO
Yonyx Inc,
2033 Gateway Place, 5th Floor,
San Jose, California 95110, USA

11.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles. Any legal action arising under these Terms shall be brought exclusively in the state or federal courts located in Santa Clara County, California.

11.3 Force Majeure

Neither party shall be liable for delays or failure to perform due to causes beyond its reasonable control, including acts of God, war, terrorism, pandemics, natural disasters, cloud services provider or internet service provider failures.

11.4 Entire Agreement

These Terms constitute the complete and exclusive understanding between the parties and supersede all prior oral or written agreements, proposals, and communications.

11.5 Amendments

We may amend these Terms from time to time. Material changes will be communicated via email or platform notice. Continued use of the Services after such notice constitutes acceptance of the revised Terms.

11.6 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

11.7 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

11.8 Waiver

No waiver of any provision or right shall be deemed a further or continuing waiver unless expressly stated in writing.

12. Contact Information

For legal notices or questions regarding these Terms, please contact:
legal@askyourfaq.com